Equipment Locator Service

Support Portal

Email Service Status

All email services are working. Thanks for your patience!

Please check back here for updates.

Monday, 5/13/2024 3:30 pm

Some IMAP users are receiving a Certificate error which is preventing them from sending and receiving emails in Outlook. We are working on this issue. Thanks for your patience!

Please check back here for updates.

Monday, 5/13/2024 11:55 am

Some IMAP users have reported issues with email this morning. We are working on this issue and have made a few changes.

Outlook Web App (OWA) is working and IMAP accounts can be accessed via OWA.

OWA Link: https://mail.elshosted.com/owa

Please check back here for updates.

Monday, 5/13/2024 7:56 am

Email services were restored around 4:30 pm on Saturday, 5/11/2024.

Saturday, 5/11/2024 6:01 pm

Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Open a New Ticket

Check Ticket Status

Give us a Call

We recommend creating a support ticket prior to calling so that you can track the status of your request. Some issues can be handled over a phone conversation or through emails. Others might require a Remote Control Support session.

888-866-7693 x101

Direct: 956-281-0309

Remote Control Support

For Remote Support Assistance please click the Connect button below. The page will open in a new window where you can enter your first name and the support key given to you by your support technician.

To obtain a support key please call

888-866-7693 x101