Equipment Locator Service
Support Portal
Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Give us a Call
We recommend creating a support ticket prior to calling so that you can track the status of your request. Some issues can be handled over a phone conversation or through emails. Others might require a Remote Control Support session.
888-866-7693 x101
Direct: 956-281-0309
Remote Control Support
For Remote Support Assistance please click the Connect button below. The page will open in a new window where you can enter your first name and the support key given to you by your support technician.
To obtain a support key please call
888-866-7693 x101
Direct: 956-281-0309
ELS SUPPORT SPECIALISTS
Chace Roscoe
Toll Free USA 888-866-7693 Ext.104
Toll Free Canada 877-866-7693 Ext.104
Direct: 956-281-0309
Gary Jeter
Toll Free USA 888-866-7693 Ext.101
Toll Free Canada 877-866-7693 Ext.101
Direct: 956-281-0309
Jaime Mendez
Toll Free USA 888-866-7693 Ext.109
Toll Free Canada 877-866-7693 Ext.109